Marketplace Support

Creating My Order 10

• How do I place an order?
• What is the cost of my order?
• Why can't I submit my order?
• How can I determine who is allowed to participate in my survey?
• How do I exclude or invite former participants in my new order?

View all 10

Running My Order 9

• How long does it typically take before I receive my completed order?
• How do you process my order?
• Can I stop a running order?
• Can I add more participants to a running order?
• Can I change payment in a running order?

View all 9

Finishing My Order 4

• Invoicing for unfinished orders
• What happens if my order ends before completion?
• How can I reopen my survey?
• Can I exclude participants if the results are not valid?

My Account & Registration 10

• Which URL do I use to login as a client?
• I am not a company. Can I place orders being an individual?
• How can I obtain a receipt about payments I have made as well as invoices?
• Charging your customer account
• Charging your customer account via Credit Card

View all 10

Managed Service (Individual Setup) 7

• What is the order procedure?
• What preliminary information is needed for an offer?
• How is quality ensured?
• How do I receive the results?
• How great is the risk that the results do not meet my expectations?

View all 7

Text creations on our Self-Service Marketplace 4

• How can I assure that the results meet my requirements?
• How can I be sure that the texts I receive do not violate someone’s copyrights?
• How do I receive the text results of my order?
• What if I am not satisfied with the text results?

API Integration 1

• Help with API processes

Placing orders 0

How to guides 3

• Create Text Orders
• Create Survey Orders
• Create Sentiment Orders