My Account

Which URL do I use to login as a client?
If you want to place orders as a client with us, please register through our site Registration.  With your password you can then login directly to...
Thu, 29 Jul, 2021 at 3:24 PM
I am not a company. Can I place orders being an individual?
Yes. Simply enter your first and last name as your company name under the menu item “Contact Details”.
Wed, 30 Jun, 2021 at 4:40 PM
How can I obtain a receipt about payments I have made as well as invoices?
When you have topped up your account using PayPal or a credit card, the respective receipts can be accessed and downloaded in your customer account. Simply ...
Fri, 7 Oct, 2022 at 10:10 AM
Charging your customer account
If you want to charge your account you can use various methods: We offer SEPA transfer, Paypal and Credit Card. While a SEPA transfer takes up to two work d...
Fri, 18 Feb, 2022 at 10:56 AM
Charging your customer account via Credit Card
If you use the currency Euro and your country is not listed below, you can easily charge your account via your Credit Card: Bulgaria, Cameroon, Egypt, G...
Fri, 7 Oct, 2022 at 10:08 AM
I need an invoice for charging my account
In this case, please contact us in a new Support Ticket and we'll see if we can set you up for Postpay that works as explained: 1. First of all you ...
Mon, 1 Jul, 2024 at 2:55 PM
How do I get a refund of my account balance?
If you want your whole account balance reimbursed via bank, Paypal or credit card transfer, please contact us via a new Support Ticket. We usually use your ...
Fri, 7 Oct, 2022 at 10:20 AM
Difference between receipts and Invoices
When you top up your balance via Paypal or credit card, you receive a receipt (that does not include your VAT ID). You can download this receipt in your cu...
Wed, 26 Jun, 2024 at 3:33 PM