My Account & Registration

Which URL do I use to login as a client?
If you want to place orders as a client with us, please register through our site Registration.  With your password you can then login directly to...
Thu, 29 Jul, 2021 at 3:24 PM
I am not a company. Can I place orders being an individual?
Yes. Simply enter your first and last name as your company name under the menu item “Contact Details”.
Wed, 30 Jun, 2021 at 4:40 PM
How can I obtain a receipt about payments I have made as well as invoices?
When you have topped up your account using PayPal or a credit card, the respective receipts can be accessed and downloaded in your customer account. Simply ...
Fri, 7 Oct, 2022 at 10:10 AM
Charging your customer account
If you want to charge your account you can use various methods: We offer SEPA transfer, Paypal and Credit Card. While a SEPA transfer takes up to two work d...
Fri, 18 Feb, 2022 at 10:56 AM
Charging your customer account via Credit Card
If you use the currency Euro and your country is not listed below, you can easily charge your account via your Credit Card: Bulgaria, Cameroon, Egypt, G...
Fri, 7 Oct, 2022 at 10:08 AM
I need an invoice for charging my account
In this case, please contact us in a new Support Ticket and we'll see if we can set you up for Postpay that works as explained: 1. First of all you ...
Mon, 1 Jul, 2024 at 2:55 PM
How do I get a refund of my account balance?
If you want your whole account balance reimbursed via bank, Paypal or credit card transfer, please contact us via a new Support Ticket. We usually use your ...
Fri, 7 Oct, 2022 at 10:20 AM
Difference between receipts and Invoices
When you top up your balance via Paypal or credit card, you receive a receipt (that does not include your VAT ID). You can download this receipt in your cu...
Wed, 26 Jun, 2024 at 3:33 PM
What registration options are available?
In addition to the option of registering directly via our website, you can also use the social login option with Google and Apple accounts. Please note ...
Fri, 11 Oct, 2024 at 9:59 AM
How secure is my data?
Our company is ISO-certified, which highlights our commitment to maintaining a verified and continuously improved security management system. We ensure full...
Fri, 11 Oct, 2024 at 12:26 PM