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New support ticket
Check ticket status
Can I stop a running order?
Which URL do I use to login as a client?
Why can't I submit my order?
How can I place orders?
I am not a company. Can I place orders being an individual?
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Self-Service Marketplace – Billing & Payment
Receipts and Invoices
Charging your customer account
Charging your customer account via Credit Card
I cannot pay via Prepay
How can I obtain a receipt about payments I have made as well as invoices?
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Surveys on our Self-Service Marketplace:
How can I determine who is allowed to participate in my survey?
How can I pay a bonus to participants?
Gathering Clickworker IDs: Why and How?
Can I add more participants to a running order?
Can I change payment in a running order?
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Managed Service (Individual Setup)
What is the order procedure?
What preliminary information is needed for an offer?
How is quality ensured?
How do I receive the results?
How great is the risk that the results do not meet my expectations?
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Text creations on our Self-Service Marketplace
How can I assure that the results meet my requirements?
How can I be sure that the texts I receive do not violate someone’s copyrights?
How do I receive the text results of my order?
What if I am not satisfied with the text results?
Help with API processes