Marketplace Support

The processing time can vary greatly depending on the settings in your order:  For the most part, short texts are usually completed within just a few days...

After receiving your order, there might be a short waiting time since we check every order before publishing it on our platform. However, if we receive your...

If you need to change your order that you already submitted (state: confirmed) or that is already running (state: online), you can stop your order with the ...

Unfortunately, certain parameters that would change the price of a running order cannot be changed while it's active. You can, however, finish your orde...

Unfortunately, certain parameters that would change the price of a running order cannot be changed while it's active. You can, however, finish your orde...

As long as a user is working on the survey job, he can see and open your link. This is necessary for the case of technical issues that might force a user to...

As soon as a Clickworker has completed your survey and saves the job (with the help of your confirmation code) on our site, he is automatically blocked fro...

In case your survey links do not start anew when opened again by a second user, the links cannot be used again, because the following participant would get ...

Yes, if the end date of your order is near and you realize that you won't be able to gather all the results that you need, we can extend the date. You c...