Marketplace Support
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Customer FAQ
Creating My Order
10
How do I place an order?
What is the cost of my order?
Why can't I submit my order?
How can I determine who is allowed to participate in my survey?
How do I exclude or invite former participants in my new order?
View all 10
Running My Order
9
How long does it typically take before I receive my completed order?
How do you process my order?
Can I stop a running order?
Can I add more participants to a running order?
Can I change payment in a running order?
View all 9
Finishing My Order
4
Invoicing for unfinished orders
What happens if my order ends before completion?
How can I reopen my survey?
Can I exclude participants if the results are not valid?
My Account & Registration
10
Which URL do I use to login as a client?
I am not a company. Can I place orders being an individual?
How can I obtain a receipt about payments I have made as well as invoices?
Charging your customer account
Charging your customer account via Credit Card
View all 10
Managed Service (Individual Setup)
7
What is the order procedure?
What preliminary information is needed for an offer?
How is quality ensured?
How do I receive the results?
How great is the risk that the results do not meet my expectations?
View all 7
Text creations on our Self-Service Marketplace
4
How can I assure that the results meet my requirements?
How can I be sure that the texts I receive do not violate someone’s copyrights?
How do I receive the text results of my order?
What if I am not satisfied with the text results?
API Integration
1
Help with API processes
Placing orders
0
Video Tutorials
How to guides
3
Create Text Orders
Create Survey Orders
Create Sentiment Orders