Submit a ticket : Marketplace Support

Submit a ticket

Are you a registered Clickworker?

<div class="control-group ticket_section">
                     <label class=" required control-label cf_clickworker_id_1856158-label " for="helpdesk_ticket_cf_clickworker_id_1856158">Username or ID </label>
            <div class="controls   ">
              <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_clickworker_id_1856158]" id="helpdesk_ticket_custom_field_cf_clickworker_id_1856158" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_level_1_1856158-label " for="helpdesk_ticket_cf_level_1_1856158">My issue is related to...</label>
            <div class="controls nested_field  ">
              <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_level_1_1856158_80000834667" name="helpdesk_ticket[custom_field][cf_level_1_1856158]"><option value="">...</option>
<option value="Advent Calendar 2024">Advent Calendar 2024</option>
<option value="Store Visit Jobs - Apply here!">Store Visit Jobs - Apply here!</option>
<option value="Store Visit Jobs - Issues">Store Visit Jobs - Issues</option>
<option value="UHRS Login expired/not authorized">UHRS Login expired/not authorized</option>
<option value="UHRS">UHRS</option>
<option value="Suspension">Suspension</option>
<option value="Login (Only clickworker account, not UHRS)">Login (Only clickworker account, not UHRS)</option>
<option value="Registration">Registration</option>
<option value="Account">Account</option>
<option value="Assessments">Assessments</option>
<option value="Jobs">Jobs</option>
<option value="Payment general">Payment general</option>
<option value="Payoneer">Payoneer</option>
<option value="PayPal">PayPal</option>
<option value="SEPA">SEPA</option>
<option value="Clickworker referral">Clickworker referral</option>
<option value="GDPR">GDPR</option>
<option value="Forum name change">Forum name change</option></select><div class="level_2"><label class="required">Please specify</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_level_2_1856158_80000834667" name="helpdesk_ticket[custom_field][cf_level_2_1856158]"><option value="">...</option>
</select></div><div class="level_3"><label class="required">Please specify further</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_level_3_1856158_80000834667" name="helpdesk_ticket[custom_field][cf_level_3_1856158]"><option value="">...</option>
</select></div><script>
//<![CDATA[
jQuery('#helpdesk_ticket_custom_field_cf_level_1_1856158_80000834667').nested_select_tag({"data_tree":[["Advent Calendar 2024","Advent Calendar 2024",[]],["Store Visit Jobs - Apply here!","Store Visit Jobs - Apply here!",[]],["Store Visit Jobs - Issues","Store Visit Jobs - Issues",[]],["UHRS Login expired/not authorized","UHRS Login expired/not authorized",[]],["UHRS","UHRS",[["Login issues","Login issues",[["Account expired/not authorized","Account expired/not authorized"],["Account disabled","Account disabled"],["Not a valid UHRS account","Not a valid UHRS account"]]],["UHRS assessment","UHRS assessment",[["Assessment not visible","Assessment not visible"],["Error at the end of assessment","Error at the end of assessment"],["Connection with LiveID unsuccessful","Connection with LiveID unsuccessful"]]],["Lost access to LiveID","Lost access to LiveID",[]],["No/Few HitApps available","No/Few HitApps available",[]],["Blocked on HitApp","Blocked on HitApp",[]],["Broken Training/Qualification/HitApp","Broken Training/Qualification/HitApp",[]],["Report is not updating","Report is not updating",[]],["Earnings/Incentives","Earnings/Incentives",[["Earnings not credited on UHRS","Earnings not credited on UHRS"],["Earnings not transferred to clickworker","Earnings not transferred to clickworker"],["When are UHRS earnings paid?","When are UHRS earnings paid?"],["Missing incentives","Missing incentives"]]],["Other","Other",[]]]],["Suspension","Suspension",[["I created more than one account by mistake","I created more than one account by mistake",[]],["Why is my account suspended?","Why is my account suspended?",[]],["I submitted documents, no reply yet","I submitted documents, no reply yet",[]],["I want to submit personal documents","I want to submit personal documents",[["Identity + Location proof","Identity + Location proof"],["Identity + Location + SSN proof","Identity + Location + SSN proof"],["Identity + Location + Phone proof","Identity + Location + Phone proof"]]],["I entered a confirmation code wrong 3 times","I entered a confirmation code wrong 3 times",[["YES, I am the account holder and I confirm that I made the profile changes","YES, I am the account holder and I confirm that I made the profile changes"],["I received a confirmation email, but I did not make any changes to my profile before","I received a confirmation email, but I did not make any changes to my profile before"]]]]],["Login (Only clickworker account, not UHRS)","Login (Only clickworker account, not UHRS)",[["2-factor authentication","2-factor authentication",[]],["Can't login anymore","Can't login anymore",[]],["My account is suspended","My account is suspended",[]]]],["Registration","Registration",[["How to register?","How to register?",[]],["My country is not available?","My country is not available?",[]],["Activation Mail not received.","Activation Mail not received.",[]],["Suspended after registration.","Suspended after registration.",[]],["Registered as a client by mistake","Registered as a client by mistake",[]],["Error filling out registration form","Error filling out registration form",[["Error: Login already in use","Error: Login already in use"],["Error: Login format invalid","Error: Login format invalid"]]]]],["Account","Account",[["Account deletion","Account deletion",[]],["Account reactivation","Account reactivation",[]],["Password request","Password request",[["I forgot my password","I forgot my password"]]],["Change my email address","Change my email address",[]],["Change my user name","Change my user name",[]],["Language settings","Language settings",[["My native language is not available for selection","My native language is not available for selection"],["I want to add or change languages in my profile","I want to add or change languages in my profile"]]],["Unable to verify phone number","Unable to verify phone number",[["Phone verification is not active in my country","Phone verification is not active in my country"],["Message \"Not a valid phone number\"","Message \"Not a valid phone number\""],["PIN Code not received","PIN Code not received"],["Box is empty","Box is empty"]]],["My profile does not reach 100%","My profile does not reach 100%",[]],["Change of birth date","Change of birth date",[]],["App: I cannot add a picture to my profile","App: I cannot add a picture to my profile",[]]]],["Assessments","Assessments",[["Assessment not available","Assessment not available",[]],["Request to repeat assessment","Request to repeat assessment",[]],["Error during assessment","Error during assessment",[]],["Assessment score shows 0%","Assessment score shows 0%",[]],["Challenging the score or evaluation","Challenging the score or evaluation",[]]]],["Jobs","Jobs",[["US Store Visits","US Store Visits",[]],["inBrain Survey Issues","inBrain Survey Issues",[]],["No jobs available","No jobs available",[]],["Job cannot be started","Job cannot be started",[]],["Job cannot be saved","Job cannot be saved",[["Code for survey incorrect","Code for survey incorrect"],["Code for survey missing","Code for survey missing"],["App upload slow, freezes, not working","App upload slow, freezes, not working"],["Other technical issues","Other technical issues"],["Keyword issues","Keyword issues"]]],["Job rejected","Job rejected",[]],["Job completed, but not credited","Job completed, but not credited",[]],["Bonus payment not received","Bonus payment not received",[]],["Excluded from project","Excluded from project",[]]]],["Payment general","Payment general",[["Payment not received","Payment not received",[["I did not receive an invoice","I did not receive an invoice"],["I did receive an invoice, but no payment","I did receive an invoice, but no payment"]]],["Validation","Validation",[["Cannot validate PayPal","Cannot validate PayPal"],["Cannot connect Payoneer","Cannot connect Payoneer"]]],["Payment on hold","Payment on hold",[]],["Payment stopped","Payment stopped",[]],["Tax Details","Tax Details",[["Adding TIN (Only EU users!)","Adding TIN (Only EU users!)"],["Tax number","Tax number"],["Rejected W-9 tax form","Rejected W-9 tax form"],["SSN or EIN","SSN or EIN"],["Request of 1099 tax form","Request of 1099 tax form"]]],["Payable balance","Payable balance",[]],["Confirmation Code not received","Confirmation Code not received",[]],["Final payment, deactivated account","Final payment, deactivated account",[]]]],["Payoneer","Payoneer",[["Payment not received","Payment not received",[["I did receive an invoice, but no payment","I did receive an invoice, but no payment"],["I did not receive an invoice","I did not receive an invoice"]]],["Payoneer not available","Payoneer not available",[]],["Unlink Payoneer account","Unlink Payoneer account",[]]]],["PayPal","PayPal",[["Already used by different account","Already used by different account",[]],["KYC issue","KYC issue",[]],["Verification issue","Verification issue",[]],["Payment not received","Payment not received",[["I did receive an invoice","I did receive an invoice"],["I did NOT receive an invoice","I did NOT receive an invoice"]]]]],["SEPA","SEPA",[["Payment not received","Payment not received",[]],["Cannot enter bank details","Cannot enter bank details",[]],["Cannot select SEPA","Cannot select SEPA",[]]]],["Clickworker referral","Clickworker referral",[["Bonus not received","Bonus not received",[]],["Referral confirmation","Referral confirmation",[]]]],["GDPR","GDPR",[["Data deletion","Data deletion",[]],["Data information","Data information",[]]]],["Forum name change","Forum name change",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"80000834667","subcategory_id":"helpdesk_ticket_custom_field_cf_level_2_1856158_80000834667","item_id":"helpdesk_ticket_custom_field_cf_level_3_1856158_80000834667"});
//]]>
</script>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_test_1856158-label " for="helpdesk_ticket_cf_test_1856158">My issue is related to...</label>
            <div class="controls nested_field  ">
              <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_test_1856158_80000834668" name="helpdesk_ticket[custom_field][cf_test_1856158]"><option value="">...</option>
<option value="Registration">Registration</option></select><div class="level_2"><label class="required">Please specify.</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_test2_1856158_80000834668" name="helpdesk_ticket[custom_field][cf_test2_1856158]"><option value="">...</option>
</select></div><div class="level_3"><label class="required">Please specify further.</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_test3_1856158_80000834668" name="helpdesk_ticket[custom_field][cf_test3_1856158]"><option value="">...</option>
</select></div><script>
//<![CDATA[
jQuery('#helpdesk_ticket_custom_field_cf_test_1856158_80000834668').nested_select_tag({"data_tree":[["Registration","Registration",[["How to register?","How to register?",[]],["My country is not available?","My country is not available?",[]],["Activation mail not received","Activation mail not received",[]],["Suspended after registration","Suspended after registration",[]],["Registered as a client by mistake","Registered as a client by mistake",[]],["Error filling out the registration form","Error filling out the registration form",[["Error: Login already in use","Error: Login already in use"],["Error: Login format invalid","Error: Login format invalid"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"80000834668","subcategory_id":"helpdesk_ticket_custom_field_cf_test2_1856158_80000834668","item_id":"helpdesk_ticket_custom_field_cf_test3_1856158_80000834668"});
//]]>
</script>
            </div> 
                  </div>

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