Self-Service Marketplace – Billing & Payment

Information on invoicing and payment

How do I get a refund of my account balance?
If you want your whole account balance reimbursed via bank, Paypal or credit card transfer, please contact us via a new Support Ticket. We usually use your ...
Fri, 7 Oct, 2022 at 10:20 AM
Difference between receipts and Invoices
When you top up your balance via Paypal or credit card, you receive a receipt (that does currently not include your VAT ID).  You receive an automatic inv...
Thu, 23 May, 2024 at 1:46 PM
Charging your customer account
If you want to charge your account you can use various methods: We offer SEPA transfer, Paypal and Credit Card. While a SEPA transfer takes up to two work d...
Fri, 18 Feb, 2022 at 10:56 AM
Charging your customer account via Credit Card
If you use the currency Euro and your country is not listed below, you can easily charge your account via your Credit Card: Bulgaria, Cameroon, Egypt, G...
Fri, 7 Oct, 2022 at 10:08 AM
I cannot pay via Prepay
In this case, please contact us in a new Support Ticket and we'll see if we can set you up for Postpay that works as explained: 1. First of all you ...
Fri, 7 Oct, 2022 at 10:16 AM
How can I obtain a receipt about payments I have made as well as invoices?
When you have topped up your account using PayPal or a credit card, the respective receipts can be accessed and downloaded in your customer account. Simply ...
Fri, 7 Oct, 2022 at 10:10 AM
Invoicing for unfinished orders
What happens if my order has not been finished completely before it reached the expiration date or before I finished it manually? No worries: Our system...
Fri, 7 Oct, 2022 at 9:45 AM